Standard Product Warranty


VP Process Inc. owns propriety rights in the information disclosed within thsi website. By receiving any documents from this website, the recipient agrees that neither this document nor the information disclosed within nor any part shall be reproduced or transferred to other documents or used or disclosed to others for manufacturing or for any other purpose except as specifically authorized in writing by VP Process Inc.


Under no circumstances will VP Process Inc. be liable for any claims, losses, or damages resulting from or arising out of the repair or modification of the equipment by a party other than VP Process Inc. or its authorized Service representatives, or by operation or use of the equipment other than in accordance with the instructions provided by VP Process Inc. or if the equipment has been improperly maintained or subject to neglect or accident. Any of the foregoing will void the warranty.


All information contained in this website is believed to be true and correct at the time of publishing. However, as part of its continuing efforts to improve its products and their documentation, VP Process Inc. reserves the right to make changes at any time without notice.


VP Process Inc. maintains an instrument service facility at the factory. VP Process Inc. assumes no liability for service performed by other than VP Process Inc. personnel. Repairs are warranted for 90 days from date of shipment. Should your instrument require non-warranty repair, you may contact the distributor from whom it was purchased., or you may contact VP Process Inc. directly.

If VP Process Inc. is to do the repair work for you, you may send the instrument, prepaid, to VP Process Inc. ATTN: Service Department. Always include your address, purchase order number, shipping and billing information, and a description of the defect, as you perceive it. If you wish to set a limit to the authorized repair cost, please state a "not to exceed" figure. If you must have a price quotation before you can authorize the repair cost, so state, but understand that this involves extra cost and extra handling delay. The Company’s policy is to perform all needed repairs to restore the instrument to full operating condition.

To expedite the repair operation, it is required to call in advance to VP Process Inc 250.769.8220, obtain a Return Materials Authorization number (RMA#), describe the nature of the problem and provide a purchase order number. If this is the first time you are dealing directly with the factory, you will be asked to provide credit references, prepay, or authorize COD shipment. Pack the instrument and all its accessories (preferably in its original packing). Enclose your Purchase Order, shipping and billing information, RMA#, and any special instructions.


VP Process Inc.
TEL: 1-250-769-8220


VP Process Inc. warrants equipment manufactured and sold by us to be free from defects in materials and workmanship for a period of one year from date of shipment from VP Process Inc. Any parts found defective within that period will be repaired or replaced, at our option, free of charge, f.o.b. factory. This warranty does not apply to those items which by their nature are subject to deterioration or consumption in normal service, and which must be cleaned, repaired or replaced on a routine basis.

Warranty is voided by abuse including rough handling, mechanical damage, and operation, alteration, or repair procedures not in accordance with instruction manual. This warranty indicates the full extent of our liability, and we are not responsible for removal or replacement costs, local repair costs, transportation costs, or contingent expenses incurred without our prior approval.

VP Process Inc.'s obligation under this warranty shall be limited to repairing or replacing, and returning any product which VP Process Inc. material review board examination shall disclose to its satisfaction to have been defective. To receive warranty consideration, all products must be returned to VP Process Inc. its manufacturing facilities with transportation charges prepaid.

This warranty is expressly in lieu of any and all other warranties and representations, expressed or implied, and all other obligations or liabilities on the part of VP Process Inc. including but not limited to, the warranty of merchantability or fitness for a particular purpose. In no event shall not be limited to, the warranty of merchantability or fitness for a particular purpose. In no event shall VP Process Inc. be liable for indirect, incidental or consequential loss or damage of any kind connected with the use or its products or failure of its products to function or operate properly.

This warranty covers instruments and parts sold (to users) only by authorized distributors, dealers and representatives as appointed by VP Process Inc.

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